NETGEAR PMB0351 ProSupport OnCall 24×7 for 5 year Category 1

More Than Just Support — A Business Partnership

The NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the
standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access
to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the
people that have built your products and build the relationship that will contribute to your business success.

OnCall 24×7 Tech Support

NETGEAR extends your initial 90-day technical support with the OnCall 24×7 Tech Support package. OnCall 24×7 services are
conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you
alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your
earliest convenience.
With a OnCall 24×7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to
call for high priority service, with less than four-hour* response or call-back time. Technical support requests enjoy a high
priority escalation for issue resolution.
OnCall 24×7 Tech Support contract purchases are non-refundable.

Professional Configuration and Setup Assistance

Schedule an appointment for a live consultation by an expert to configure, set up or re-configure your device. This allows
you the quickest time to deployment, optimizes accuracy in product deployment, minimizes downtime and maximizes the
performance of the device